We are sorry to hear there may be an issue with one of our items.

PLEASE CONTACT THE SHOP OR MAILORDER WHERE YOU HAVE PURCHASED THE PRODUCT FIRST. THEY SHOULD BE ABLE TO TELL YOU IF YOUR PROBLEM OR CONCERN IS COVERED BY WARRANTY OR NOT.

Deco. warrants the replacement of Deco. products due to defects in material and / or workmanship for a period of 90 days ONLY TO THE ORIGINAL PURCHASER. Labor and transportation charges are not included. Proof of purchase is required to validate protection under this limited warranty. Normal wear, accident, abuse, neglect, improper assembly, improper maintenance by other than an authorized dealer is therefore not covered under this limited warranty. BENDING OR BREAKING CAUSED BY THE RIDERS PUNISHMENT IS NOT COVERED. Claims must be made through an authorized dealer. For information regarding the nearest dealer, email or call the distributor of your country but normally this should be the dealer where you bought Deco products.

Warranty Policy

Our number one concern is taking care of your problems and keeping you happy. Unlike most bike companies, we don’t believe in confusing warranty policies written by lawyers in language that is hard to understand. Although some companies offer warranties, these warranties are usually void when the product is used for anything other than “riding on an authorized bicycle path on both wheels in a smooth fashion”. We have tried to outline our policy on each product with brief warranty descriptions, some frequently asked questions, and a few general comments. We hope reading what follows will help eliminate confusion if a warranty situation develops with a Deco product.

 

To further eliminate confusion with this introduction, we are including a few frequently asked questions regarding the terms “proof of purchase” and “defects in workmanship”, two phrases that show up repeatedly within our warranty policy.

 

General Frequently Asked Warranty Questions

Q. After calling your warranty department, I was asked to send my product back to Deco. How should I send it? And where should I send it?

 

A. We accept shipments from UPS, Fed-Ex, and the US Postal Service. Please include your name, home phone number and return address (no P.O. boxes please) with all warranty shipments to Deco.

 

Our address for walk-ins and warranty shipments is:

Deco BMX

950 W SR 434

Longwood, Fl 32750

www.decobmx.com

 

Q. What is considered “proof of purchase”?

 

A. A copy of the original sales receipt is considered “proof of purchase”. A copy of a completely filled out warranty card will also serve as “proof of purchase” only if the original card was mailed back to Deco within 10-days of the original purchase.

 

Q. What if I can’t find my warranty card or sales receipt?

 

A. You will need to contact the retail dealer where you purchased the product and get a copy of your original sales receipt. Without a sales receipt or a warranty card, we can’t be sure you are the original owner and any warranty will be void.

 

Q. What is a “defect in workmanship”?

 

A. A “defect in workmanship” can be defined as any problem with the product that should’ve been caught by our quality control inspection but wasn’t. These types of problems include crooked parts, missing welds, etc. Basically, any step in the manufacturing process we forgot to do, or did incorrectly is considered a “defect in workmanship”. For instance, a brake mount that is missing internal threads, a frame tube that is missing some weld, a cable stop that is welded on backwards, or a fork leg that has a piece of metal rattling around inside of it, etc. These are all examples of “defects in workmanship”. A break or a bend in a part is not necessarily the result of a “defect in workmanship”. Moreover, a true “defect in workmanship” needs to be detected within the first 30 days of ownership to be valid. In other words, in order to be considered a true “defect in workmanship” the problem must be easily detected upon assembly of the product or during its initial 30-day period of ownership. In any case, we ask you to call and discuss any possible “defect in workmanship” with our warranty department before you ship the product back to us.

 

Frame Warranty

When followed by the customer, the steps outlined below will help eliminate confusion if a warranty situation develops with a Deco frame.

 

1. Before assembling your new Deco frame, take some time to inspect it closely. If you see anything you are not happy with, contact by email immediately. If there is a legitimate problem and the frame has not been modified, we will have you ship the frame back to Deco. We will then replace it at no charge, and ship the new frame to you by UPS Ground at no charge.

 

2. If you experience any problems during assembly of your Deco frame or during the first 30 days after the date of purchase, email immediately. Do not begin trying to fix the problem in anyway before contacting the warranty department. Any further damage caused to the frame by you while trying to repair it will not be covered. If there is a legitimate “defect in workmanship” we will have you ship the frame back to Deco. We will then replace it at no charge, and ship the new frame to you by UPS Ground at no charge. It is in this first 30 days that “defects in workmanship” must be found for a free replacement. In other words, after 30 days from the date of purchase, all “defects in workmanship” will be considered void.

 

3. If any problems develop after the initial 30 days of ownership, we will inspect the frame after you have shipped it to us. We will either repair it free of charge or replace it at a reduced price. In both cases we will ship the repaired frame back to you by UPS Ground at no additional cost. This one year policy is only valid if you can provide “proof of purchase”.

 

Frequently Asked Frame Warranty Questions

Q. What if I break or bend my bike?

 

A. If you have your original sales receipt and if the break is small we can repair it. If the damage is not repairable we can sell you a frame for a reduced cost. However, we will try to get you on a frame that is right for what you’re doing so the problem won’t likely happen again.

 

Q. I had a hard time getting my headset/bottom bracket in so the guy at the bike shop broke out some big tool and started grinding away on my frame and now it’s really messed up. Does this void my warranty?

 

A. Yes. This is a bad situation. You should have called us before anyone started grinding on anything. Send the frame back and we’ll make it work somehow. If we can’t, we’ll work with the shop to help get you a replacement frame.

 

Q. I ground my dropouts down, does this void my warranty?

 

A. If the dropout folds in half where you ground it down, yes.

 

Q. If I’m able to get a “cost replacement” deal, does it have to be on the same frame I had before?

 

A. No.

 

Q. I bought my frame from my buddy and now it’s cracked. Can I send it in for a “cost replacement”?

 

A. No. You must be the original owner.

 

A Few General Comments Regarding Frame Warranty

We manufacture high quality frames and truly believe they are the best in the world. However, we do not claim our chainstays or dropouts won’t wear away after enough grinding. We use the best materials in the world, but we do not claim our rear ends won’t bend after repeated failed tail-whip attempts. In other words, if you ride hard you’re going to wear out bike frames. Deco will try to help or fix any situation. We understand what you’re doing and we won’t abandon you because you were “trick” riding. The worst case scenario with Deco we involve you sending in your old, tired, beat frame and getting a brand new one at a discount cost. All we ask is that you provide a “proof of purchase” ensuring you’re the original owner. We appreciate your business and we want to keep you happy.

 

Fork Warranty

All Deco forks are covered by a 90 day warranty against “defects in workmanship”. This warranty is available only to the original owner with “proof of purchase”.

 

What follows are some steps to follow upon purchasing any Deco fork. If followed by the customer, these steps will help eliminate confusion if a warranty situation develops with a Deco fork.

 

4. Before assembling your new Deco fork, take some time to inspect it closely. If you see anything you are not happy with, email Deco immediately. If there is a legitimate problem and the fork has not been modified, we will have you ship the fork back to Deco and we will replace it at no charge. We will also ship you the new fork by UPS Ground at no charge.

 

5. If you experience any problems during assembly of your Deco fork or during the first 30 days after the date of purchase, email Deco immediately. Do not begin trying to fix the problem in anyway before emailing the warranty department. If there is a legitimate “defect in workmanship”, and you haven’t caused further damage by attempting to repair the problem yourself, we will have you ship the fork back to us. We will then replace the fork at no charge and ship the new fork by UPS Ground at no charge. It is in this first 30 days that “defects in workmanship” must be found for a free replacement. In other words, after 30 days from the date of purchase, all “defects in workmanship” will be considered void.

 

6. If any problem develops after the initial 30 days of ownership, we will inspect the fork after you have shipped it to us. We will either repair it free of charge or replace it at a reduced price. In both cases we will ship the fork back to you by UPS Ground at no additional cost. This lifetime “free repair/cost replacement” policy is only valid if you can provide “proof of purchase”.

 

Frequently Asked Fork Warranty Questions

Q. What if I bend my fork? Can you fix it or give me a new one?

 

A. Any of our heat treated forks are protected against bending or breaking.

 

Q. I had a hard time getting my headset race on so the guy at the bike shop broke out some big tool and started grinding away on my fork and now it’s really messed up. Does this void my warranty?

 

A. Yes. This is a bad situation. You should have called us before anyone started grinding on anything. Send the fork back and we’ll make it work somehow. If we can’t, we’ll work with the shop to help get you a replacement fork at no cost.

 

Q. I ground my forks, does this void my warranty?

 

A. If the dropout folds in half where you ground it down, yes. If the problem is with some other area of the fork, no.

 

 

Q. If I’m able to get a “cost replacement” deal, does it have to be on the same fork I had before?

 

A. No. But it should be a fork that’s right for what kind of riding you will be doing. For instance, if you keep bending really light forks, we’ll try and get you on a stronger model.

 

Q. I bought my fork from my buddy and now it’s bent. Can I send it in for a “cost replacement”?

 

A. No. You must be the original owner.

Handlebar Warranty

If you have a bending or breaking problem with your Deco handlebars, and you have your original “proof or purchase”, ship the handlebar to Deco along with your return address (please no P.O. boxes) and your “proof of purchase”. We will replace the handlebar at no cost and ship it back to you by UPS Ground at no additional cost to you if the problem occurs within the first 30 days.

 

Frequently Asked Handlebar Warranty Questions

Q. After I got a free replacement handlebar on a warranty from Deco, I bent/broke that pair. Can I get a second free handlebar?

 

A. No. We will warranty your first pair for free. After that you will have to purchase another bar if there is another problem.

 

Deco shall in no event be liable for incidental or consequential losses, damages or expenses in connection with its bicycle products. Deco’s liability hereunder is expressly limited to the replacement of goods not complying with this warranty.

 

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